FAQ
Have Questions? We’ve Got Answers.
We know that letting someone into your home or business is a big deal. That’s why we’re here to answer your most common questions — clearly and honestly. From how we clean to who we are, what products we use, and how booking works, you’ll find everything you need to feel confident and excited about choosing TiDii.
We proudly serve Burlington, Oakville, Milton, and surrounding areas.
Yes, all our services are fully insured for your peace of mind.
No, as long as we have secure access to your space. Many clients provide keys or codes.
We use eco-friendly, non-toxic products that are safe for your family and pets.
You can easily book online through our website or contact us directly.
If something was missed or you are unhappy with part of your clean, please notify us within 24 hours (with photos if possible). We will schedule a follow-up visit to make it right. This guarantee does not apply to conditions that were not part of the original booking.
We take great care in every home we clean, but TiDii Cleaning Services is not responsible for any damage that may occur during a visit. If an issue arises, we will review the situation promptly and determine the appropriate next steps.
Please remove personal items, valuables, and clutter from cleaning areas. Our team focuses on cleaning surfaces, not organizing, unless you have booked our decluttering & organizing service
We do our best to keep your preferred cleaner, but staffing changes, illness, or scheduling conflicts may require a substitute. All cleaners follow the same detailed checklist for consistency.
At TiDii Cleaning Services, we work with independent contractors rather than traditional employees
Working with contractors allows us to partner with highly experienced, motivated cleaning professionals who choose their own schedules and take real pride in their work. This structure attracts cleaners who are consistently reliable, detail-oriented, and committed to delivering high-quality results.
Yes — we kindly ask all clients to put away any jewelry, cash, or high-value personal items before our cleaners arrive. While our team is trustworthy and respectful, we work in a fast-paced environment where items may need to be moved temporarily to clean properly.
To avoid any misunderstandings or misplaced belongings, TiDii Cleaning Services is not responsible for the loss or disappearance of any valuables left out in the home.
Taking a moment to safely store these items ensures peace of mind for both you and our cleaners and helps the service run smoothly.
Service-Specific FAQs
Dusting, vacuuming, mopping, bathroom sanitization, and kitchen surfaces.
Yes! We specialize in deep cleaning for transitions and renovations.
These are add-on services and must be booked in advance. Standard cleaning does not include inside appliances, window tracks, or cupboards.
Yes, we provide all necessary cleaning products and tools. We do ask that the client have a working vacuum on hand, for sanitary reasons. If you have specific product preferences due to allergies or sensitivities, please let us know in advance.
For safety, we do not move heavy furniture or clean areas that require ladders over a certain height. We can clean around these areas or recommend a deep clean service with proper equipment.
Payment & Policies
Unfortunately, we do not offer refunds. However, we have a 24-hour satisfaction guarantee — if you are not satisfied, contact us within 24 hours and we will return to address the areas of concern at no additional cost.
We require at least 48 hours’ notice for cancellations or rescheduling. Cancellations with less than 48 hours’ notice may be subject to a fee.
Still have a question?
Got a question? We’re here to help! Reach out anytime and one of our crew members will get back to you as soon as possible!
