Frequently Asked Questions.

Easiest path: use our online booking — it takes about 60 seconds and gives you an instant price. If you’d rather chat first, call us at 905-467-4724 and we’ll book you over the phone.

Standard cleans usually fit a 48-hour window. Same-day and next-day cleans available based on crew availability — text us and we’ll let you know.

Anytime — just give us 24 hours notice. No fees, no contracts, no rescheduling games.

Flat-rate packages (Standard / Deep / Move-In) book a complete checklist for a fixed price — your whole home cleaned to a guaranteed standard. Time-based blocks (3-Hour Refresh, Half-Day, Full-Day) book our team for a set amount of time; you choose the priorities and we complete as much as possible within the block.

Flat-rate, additive formula: package base + first bedroom + each additional bedroom + full baths + powder rooms + square footage. The homepage estimator shows the whole math, line by line, in under 60 seconds. The full breakdown lives on our pricing page.

Weekly bookings save 20%, Bi-Weekly save 15%, Tri-Weekly save 12.5%, and Monthly save 10%. Discount applies on every clean for as long as the schedule is active. You can change frequency or pause anytime with 24 hours notice.

Lock in today’s rate for a 12-month term plus receive $150 in add-on credits (toward inside fridge, oven, windows, basement, etc.). Useful if you want budget certainty and you know you’ll want extras across the year. Details on our Terms & Conditions page.

Card on file, charged after the clean is complete and you’ve approved it. Never before.

Call or text within 24 hours and we’ll come back to fix whatever wasn’t right — completely free. We hold ourselves to a 100% satisfaction guarantee on every flat-rate package.

Not at all. Most of our recurring clients give us a key, door code, or lockbox combo. Every TiDii crew member is fully insured and background-checked.

For recurring clients, almost always yes. We pair you with a crew that learns your home — and only swap them if someone’s sick or on vacation. We’ll always introduce a substitute in advance.

Yes — $2M general liability + WSIB coverage current. We’ll email a Certificate of Insurance directly to your building manager, HOA, or property owner if needed.

Yes — frequently. Our crews handle the loading dock booking, the elevator key, the visitor parking, and the concierge sign-in. We pre-email the building manager our COI before the first visit so there’s no day-of friction.

Yes. We use plant-based, EcoLogo or Green Seal certified products on every clean by default. Safe for asthma, pregnancy, newborns, and pets.

Yes — leave them out and we’ll use yours. Common requests: scent-free brands, homemade vinegar/baking soda, or specific allergen-friendly lines.

For safety + liability, we don’t clean: biohazards (without a separate quote and protocols), human or pet waste outside of toilets, hoarding situations, exterior windows above the 2nd floor, or anything requiring a ladder taller than 6 feet.

Move-In / Move-Out cleans include inside fridge, oven, microwave, cabinets, and closets at no extra charge. Standard and Deep cleans treat these as optional add-ons — pick what you need at booking. Full menu on our cleaning checklist page.

Yes — see carpet cleaning for hot-water extraction details. Interior window cleaning is a $5-per-window add-on; tracks are $5 each. Exterior windows above the 2nd floor are handled by a partner specialist — mention it at booking.

Yes — quoted hourly at $50 per cleaner-hour after a quick walk-through. Post-renovation jobs need fine-dust protocols that don’t fit a flat-rate package, so we always confirm scope and price before starting.