Frequently Asked Questions.

Easiest path: use our online booking — it takes about 60 seconds and gives you an instant price. If you’d rather chat first, call us at 905-467-4724 and we’ll book you over the phone.

We typically book about two weeks out, but we can often fit standard cleans and smaller jobs in within 48 hours. Deep cleans and move-in/move-out jobs usually need a bit more lead time, since they take a full crew and more hours. Same-day and next-day cleans are sometimes available too — just give us a call at 905-467-4724 to confirm, since those depend on crew availability.

Yes — just give us 48 hours’ notice and there’s no charge. You can skip an individual visit, reschedule it, or change your frequency anytime. Your next clean stays on your regular schedule unless you tell us otherwise.

If you need to cancel or reschedule inside the 48-hour window, a $50 short-notice fee applies to cover the reserved crew time. Same-day cancellations (or if we can’t access the home on the day) are charged at 50% of the service price, since the cleaner has held that slot for you.

We’ll always work with you on genuine emergencies — just reach out as soon as you know.

Flat-rate packages (Standard / Deep / Move-In) book a complete checklist for a fixed price — your whole home cleaned to a guaranteed standard. Time-based blocks (3-Hour Refresh, Half-Day, Full-Day) book our team for a set amount of time; you choose the priorities and we complete as much as possible within the block.

Flat-rate, additive formula: package base + bedrooms + full baths + powder rooms + square footage, with a $150 booking minimum. The homepage estimator shows the whole math, line by line, in under 60 seconds. The full breakdown lives on our pricing page.

Weekly bookings save 20%, Bi-Weekly save 15%, Tri-Weekly save 12.5%, and Monthly save 10%. Discount applies on every clean for as long as the schedule is active. You can change frequency or pause anytime with 48 hours notice. One discount per booking — discounts don’t stack.

Lock in today’s rate for a 12-month term plus receive $150 in add-on credits (toward inside fridge, oven, windows, basement, etc.). Useful if you want budget certainty and you know you’ll want extras across the year. Details on our Terms & Conditions page.

Card on file, charged after the clean is complete and you’ve approved it. Never before.

Call or text within 48 hours and we’ll come back to fix whatever wasn’t right — completely free. We hold ourselves to a 100% satisfaction guarantee on every flat-rate package.

Not at all. Most of our recurring clients give us a key, door code, or lockbox combo. TiDii is fully insured and each cleaner background-checked.

For recurring clients, almost always yes. We pair you with a crew that learns your home — and only swap them if someone’s sick or on vacation. We’ll always introduce a substitute in advance.

Yes — $2M general liability. We’ll email a Certificate of Insurance directly to your building manager, HOA, or property owner if needed.

Yes — frequently. Our crews handle the loading dock booking, the elevator key, the visitor parking, and the concierge sign-in. We pre-email the building manager our COI before the first visit so there’s no day-of friction.

We use eco-friendly products for most of what we do, and they’re safe for homes with pets and kids.

For tougher jobs — baked-on grease, heavy soap scum, stubborn stains — we do carry stronger cleaners, because sometimes that’s what it takes to get a proper result. When we use them, we ventilate the space and make sure surfaces are rinsed and dry before we finish.

If you’d prefer we use eco-friendly products only, just let us know at booking and we’ll plan around it. And if anyone in your home has allergies or sensitivities — pets included — tell us in advance so we can adjust. We’d always rather know than guess.

Yes — leave them out and we’ll use yours. Common requests: scent-free brands, homemade vinegar/baking soda, or specific allergen-friendly lines.

Inside appliances (fridge, oven, dishwasher) and inside cabinets are optional add-ons on every package — including Move-In / Move-Out. The Move-In / Move-Out base covers the empty-home detail work: closets, walls spot-cleaned, interior doors, vents, and behind movable appliances. Inside microwave is free on request. Full menu on our cleaning checklist page.

Yes — see carpet cleaning for hot-water extraction details. Interior window cleaning is a $5-per-window add-on; tracks are $5 each. Exterior windows above the 2nd floor are handled by a partner specialist — mention it at booking.

Yes — quoted hourly at $50 per cleaner-hour after a quick walk-through. Post-renovation jobs need fine-dust protocols that don’t fit a flat-rate package, so we always confirm scope and price before starting.