Terms & Conditions.

Last updated: June 2026. By booking a clean with TiDii Cleaning Services (“TiDii,” “we,” “us”), you agree to the terms below. Plain English, no surprises.

1. Bookings & quotes

Every clean is quoted based on the information you provide at booking — bedrooms, bathrooms, square footage, package, and any add-ons. Our flat-rate formula and starting prices are published on our pricing page. If your home or job is materially different on arrival (size, condition, scope), we’ll discuss it with you on-site and may adjust the price or scope before continuing.

You can book online (instant pricing in about 60 seconds), by phone, or by sending us a message through the contact page. Same-week and next-day bookings are available based on crew availability.

2. Pricing — flat-rate promise

Our prices are flat-rate, not hourly. Your quote covers every item on the chosen checklist for your home’s bedroom and bathroom count, square footage, and selected add-ons. The included time is generous and sufficient for nearly all homes in normal condition.

If your home requires significantly more time than expected (heavy buildup, severe neglect, post-event clean-up beyond the booked scope), we will contact you before any additional charges apply. You’ll then choose: approve additional time at $50 per cleaner-hour (a “cleaner-hour” is one hour of work by one cleaner — a 2-person crew billed for 1 hour = 2 cleaner-hours), or have our team prioritise and complete as much as possible within the included time. No overage is ever billed without prior approval.

For homes in extreme condition (hoarding-level buildup, biohazard, post-construction debris, years of neglect), flat rates do not apply. We convert to hourly at $50 per cleaner-hour before work begins, and you may decline. See section 9 for the items we won’t clean at all.

3. Recurring discounts

Lock in a recurring schedule and save on every clean for as long as the schedule is active:

• Weekly — 20% off
• Bi-Weekly — 15% off
• Tri-Weekly — 12.5% off
• Monthly — 10% off

You can change frequency, pause, or cancel anytime with 24 hours notice — no fees, no contracts, no penalties.

4. PrePay Rate Lock

The PrePay Rate Lock is an optional offer for clients who want budget certainty: lock in today’s rate for a 12-month term and receive $150 in add-on credits (applied toward inside fridge, inside oven, interior windows, basement, blinds, or any other à-la-carte add-on from our add-on menu).

• Pricing protection. Your per-clean price will not change for 12 months from the lock-in date, even if our standard pricing increases.
• Add-on credits. The $150 credit is non-refundable cash equivalent against add-ons only. Unused credits expire at the end of the 12-month term and are not transferable.
• Cancellation. You can cancel the PrePay Rate Lock anytime; any unused add-on credits forfeit, and pricing reverts to our current published rate from the next clean onward.
• Re-quote at renewal. At the end of the 12-month term we’ll quote you a renewal at the then-current rate (often with a returning-client discount).

Ask us at booking, or call 905-467-4724 to set it up. We confirm the rate-lock by email and note your add-on credit balance on every invoice.

5. Time-based blocks

Our 3-Hour Refresh ($150), Half-Day ($300), and Full-Day ($600) clean blocks book our team for a set amount of time — not a set checklist. You tell us what matters most, and we complete as much as possible within the block, starting with your priorities.

Because you direct how the time is spent, time-based cleans are NOT covered by our completion guarantee (section 7). If you’d like your whole home cleaned to a guaranteed checklist, choose one of the flat-rate packages instead. Additional time on a block is available at $50 per cleaner-hour in 30-minute increments, with your approval, checked in about 30 minutes before the block ends.

6. Payment

You authorise a card on file at booking through our secure payment processor (Stripe or equivalent — we never see or store full card numbers). The card is charged after the clean is completed and you’ve had a chance to approve the work, never before. Commercial accounts are invoiced on net-15 terms.

Tipping is appreciated but never expected. If you’d like to tip, add it to your account through the booking portal, leave cash for the crew, or e-transfer us afterward.

7. Cancellation & rescheduling

Cancel or reschedule any clean with 24 hours notice — no fees, no questions. Cancellations made inside the 24-hour window may incur a $50 short-notice fee to cover crew time and the lost slot. We’ll always work with you on genuine emergencies.

For recurring clients, skip any individual visit anytime with 24-hour notice. Your next clean stays on the original schedule unless you tell us otherwise.

8. Satisfaction guarantee & re-clean

Every TiDii flat-rate clean (Standard / Deep / Move-In/Out) is backed by our 100% satisfaction guarantee. If anything’s not how you wanted it, message us within 24 hours of the clean and we’ll send the crew back to re-clean the affected areas at no charge. We don’t offer cash refunds — we guarantee the work itself.

Time-based blocks (3-Hour Refresh / Half-Day / Full-Day) are not covered by this guarantee because the client directs how the time is spent, not us. See section 5.

9. Insurance & liability

TiDii carries $2 million general liability insurance and full WSIB coverage on every crew. We’ll email a Certificate of Insurance to your building manager, HOA, or property owner on request, usually within 1–2 business days.

If we damage something accidentally during a clean, we’ll repair or replace it. Damage must be reported within 48 hours of the clean. Items of unusual sentimental or monetary value should be flagged at booking so we can take extra care.

10. Items we won’t clean

For the safety of our crew and our insurance terms, we don’t clean:

• Biohazards — without a separate quote and protocols (blood, vomit, sewage, etc.)
• Human or pet waste outside of toilets
• Hoarding situations — handled separately under specialty services with a walk-through quote
• Exterior windows above the 2nd floor — we partner with a licensed specialist for these
• Anything requiring a ladder taller than 6 feet
• Active mould remediation — surface dust only; major remediation needs a licensed contractor
• Working with pesticides, paints, or solvents not from our supply chain

11. Pets

We love pets, and our crews are trained to work around them safely. Please:

• Secure any pets that might bolt out an open door
• Flag aggressive or anxious animals at booking
• Note any pets with allergies or sensitivities to specific cleaning products so we can adjust

12. Access & security

Most recurring clients give us a key, door code, lockbox combo, or concierge sign-in. Every crew member is fully insured and background-checked. Keys are coded (never labelled with your address), stored in a locked rack at our Burlington base, and returned on request at any time. If anything’s ever lost, report it immediately and we’ll have the locks re-keyed at our expense.

13. Privacy

How we collect, use, and protect your personal information is covered on our Privacy Policy page. The short version: we never sell or share your information; we only use it to deliver the cleaning service you’ve booked.

14. Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes (anything that meaningfully changes your rights or our obligations) will be communicated by email to active clients at least 14 days before they take effect.

15. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute that can’t be resolved informally goes to mediation first, then to the courts of Ontario.

16. Contact us

Questions, concerns, or disputes:

• Email hello@tidii.ca — we reply within 12 hours, weekends included.
• Phone 905-467-4724 — weekdays 8:00a–8:00p, weekends 9:00a–6:00p.
• Mail / in-person: visit our Burlington headquarters. Ask at booking for the current address.

Thanks for trusting us with your home or business. We don’t take it lightly.