Last updated: July 2026. By booking a clean with TiDii Cleaning Services Inc. (“TiDii,” “we,” “us”), you agree to the terms below. Plain English, no surprises.
Quick summary. Flat-rate pricing. 48-hour cancellation notice (same-day and lockouts are charged). Fully insured with $2M general liability. Satisfaction guarantee with re-clean, not cash refund. Card on file, charged after the work is completed and approved. Inside appliances and inside cabinets are optional add-ons, not included by default. Read the full version for the details and the edges.
1. Bookings & quotes
Every clean is quoted based on the information you provide at booking — bedrooms, bathrooms, square footage, package, and any add-ons. Our flat-rate formula and starting prices are published on our pricing page. If your home or job is materially different on arrival (size, condition, or scope), we’ll discuss it with you on-site and may adjust the price or scope before continuing.
You can book online (instant pricing in about 60 seconds), by phone, or by sending us a message through the contact page. Same-week and next-day bookings are available based on crew availability.
2. Pricing — flat-rate promise
Our prices are flat-rate, not hourly. Your quote covers every item on the chosen checklist for your home’s bedroom and bathroom count, square footage, and selected add-ons. The included time is generous and sufficient for nearly all homes in normal condition.
If your home requires significantly more time than expected (heavy buildup, severe neglect, or clean-up beyond the booked scope), we will contact you before any additional charges apply. You’ll then choose: approve additional time at $50 per cleaner-hour (a “cleaner-hour” is one hour of work by one cleaner — a 2-person crew billed for 1 hour = 2 cleaner-hours), or have our team prioritise and complete as much as possible within the included time. No overage is ever billed without your prior approval.
For homes in extreme condition (hoarding-level buildup, biohazard, post-construction debris, or years of neglect), flat rates do not apply. We convert to hourly at $50 per cleaner-hour before work begins, and you may decline. See Section 10 for the items we won’t clean at all.
Add-ons. Inside appliances (fridge, oven, microwave, dishwasher) and inside cabinets are optional add-ons on every service, including Move-In / Move-Out — they are not included in the base price unless you select and pay for them. Our Move-In / Move-Out base includes extra empty-home detail work (spot-cleaning walls, exterior vents, behind movable appliances, closets, and interior doors).
3. Recurring discounts
Book a recurring schedule and save on every clean for as long as the schedule is active:
- Weekly — 20% off
- Bi-Weekly — 15% off
- Tri-Weekly — 12.5% off
- Monthly — 10% off
Recurring schedules are available with no long-term commitment — you can change frequency, pause, or skip an individual visit anytime with 48 hours’ notice. Fixed-term contract options (6-month and 12-month) are also available at an additional discount if you’d prefer to lock in your rate; those carry their own terms, described in your Client Service Agreement.
One discount per booking. Recurring discounts do not stack with each other, with contract-length discounts, or with the PrePay Rate Lock. You receive the single most favourable discount, not several combined.
4. PrePay Rate Lock
The PrePay Rate Lock is an optional plan for clients who want budget certainty: prepay a 12-month term and receive today’s rate locked for 12 months plus $150 in add-on credit.
- Pricing protection. Your per-clean price will not change for 12 months from the lock-in date, even if our standard pricing increases.
- Add-on credit. The $150 credit is applied toward any items on our add-on menu at standard add-on pricing (for example, inside oven uses $40, inside fridge uses $60). Add-ons must be booked in advance so the time can be scheduled — they can’t be requested on the day of service. If a selected add-on exceeds the remaining credit, you may pay the difference. Unused credit expires at the end of the term, has no cash value, and is not refundable or transferable.
- Cancellation. You can cancel the PrePay Rate Lock anytime; any unused add-on credit forfeits, and pricing reverts to our current published rate from the next clean onward.
- Re-quote at renewal. At the end of the 12-month term we’ll quote a renewal at the then-current rate (often with a returning-client discount).
- No stacking. The PrePay Rate Lock and its add-on credit cannot be combined with recurring discounts or any other offer — one discount per booking.
Ask us at booking, or call 905-467-4724 to set it up. We confirm the rate lock by email and note your add-on credit balance on every invoice.
5. Time-based blocks
Our 3-Hour Refresh ($150), Half-Day ($279), and Full-Day ($549) blocks book our team for a set amount of time — not a set checklist. You tell us what matters most, and we complete as much as possible within the block, starting with your priorities.
Because you direct how the time is spent, a block may not be enough to fully clean the entire home, and time-based cleans are NOT covered by our satisfaction guarantee (Section 8). If you’d like your whole home cleaned to a guaranteed checklist, choose one of our flat-rate packages instead. Additional time on a block is available at $50 per cleaner-hour in 30-minute increments, with your approval, and we’ll check in about 30 minutes before the block ends.
6. Payment
You authorise a card on file at booking through our secure payment processor (we never see or store full card numbers). The card is charged after the clean is completed and you’ve had a chance to approve the work — never before. If you prefer not to keep a card on file, alternate arrangements can be made, but a deposit is required prior to service. Any unpaid balance is subject to a 10% late fee if not cleared within three (3) days of the due date.
Tipping is appreciated but never expected. If you’d like to tip, add it through the booking portal, leave cash for the crew, or e-transfer us afterward.
7. Cancellation & rescheduling
- 48+ hours’ notice: no charge — cancel or reschedule freely.
- Less than 48 hours’ notice: a $50 short-notice fee applies, to cover the reserved crew time and lost slot.
- Same-day cancellation, or a lockout / no access on the day: 50% of the scheduled service price, to compensate the assigned cleaner for the reserved time.
We’ll always work with you on genuine emergencies. For recurring clients, you can skip any individual visit with 48 hours’ notice; your next clean stays on the original schedule unless you tell us otherwise. Fixed-term contract clients: see your Client Service Agreement for early-termination terms.
8. Satisfaction guarantee & re-clean
Every TiDii flat-rate clean (Standard / Deep / Move-In / Move-Out) is backed by our satisfaction guarantee. If anything’s not how you wanted it, message us within 48 hours of the clean and we’ll send the crew back to re-clean the affected areas at no charge. We don’t offer cash refunds — we guarantee the work itself by making it right.
Time-based blocks (3-Hour Refresh / Half-Day / Full-Day) are not covered by this guarantee, because you direct how the time is spent rather than us. See Section 5.
9. Insurance & liability
TiDii carries $2 million general liability insurance. We’re happy to email a Certificate of Insurance to your building manager, property owner, or HOA on request, usually within 1–2 business days.
Our liability is limited. We are not responsible for:
- Pre-existing damage — please disclose known issues before we begin.
- Fragile, improperly secured, or previously compromised items — including items already loose, cracked, worn, or unstable that fail during normal cleaning.
- Items of unusual sentimental or monetary value that were not flagged at booking — please tell us in advance so we can take extra care or leave them untouched.
- Damage from client-requested products — if you ask us to use a specific product, we’re not liable for its effects.
- Sensitive surfaces — hardwood, marble, and natural stone can react or mark in ways beyond our control; we clean them with care but are not responsible for reactions inherent to the material.
- Damage to your own equipment (such as a vacuum you provide) — please ensure it’s in good working order.
- Lost, misplaced, or stolen valuables — it is your responsibility to secure cash, jewellery, watches, electronics, documents, heirlooms, and collectibles before your service. We are not responsible for unsecured valuables.
For genuine accidental damage caused by our crew’s negligence during a clean, we’ll repair or replace the item, and our general liability insurance is there for exactly that. Damage must be reported within 48 hours of the clean. By booking, you acknowledge and accept these limitations of liability.
10. Items we won’t clean
For the safety of our crew and the terms of our insurance, we don’t clean:
- Biohazards — blood, vomit, sewage, and similar — without a separate quote and protocols.
- Human or pet waste outside of toilets.
- Hoarding-level situations — handled separately under specialty services with a walk-through quote.
- Exterior windows above the 2nd floor — we can refer a licensed specialist.
- Anything requiring a ladder taller than 6 feet.
- Mould, spores, or asbestos — surface dust only; remediation requires a licensed contractor.
- Chandeliers or hard-to-reach hanging fixtures, and high-reach areas beyond safe reach.
- Behind or under very heavy furniture or appliances we cannot safely move.
- Pesticides, paints, or solvents not from our own supply.
If you have a need related to any of these, talk to us — we’ll help arrange specialized services or recommend alternatives.
11. Preparing the space & working conditions
To help us deliver our best work, please clear floors of loose items, tidy countertops where possible, and secure fragile or valuable items before we arrive. Please also:
- Provide a comfortable working temperature (year-round). In summer, please have air conditioning on or fans available; in winter, adequate heat. If a home is unsafely hot or cold, our crew may take extra breaks, shorten the visit, or reschedule for their safety — we’ll always talk with you first.
- Disclose health or pest hazards in advance — pest infestations (bed bugs, fleas, roaches), mould, or recent contagious illness. If undisclosed hazards are found on arrival, our crew may decline or reschedule for everyone’s safety.
- Provide parking or building access — parking or its cost, plus any buzzer code, elevator access, or callbox needed to reach the unit.
Safe and respectful environment. Our crews may pause or leave a job, and we may decline future service, if they encounter unsafe conditions, harassment, intoxication, threatening behaviour, or any environment that endangers them. A visit ended for these reasons is treated as a lockout under Section 7.
12. Pets
We love pets, and our crews are trained to work around them safely. Please:
- Secure any pet that might bolt out an open door.
- Flag aggressive or anxious animals at booking.
- Note any pet sensitivities to specific cleaning products so we can adjust.
13. Access & security
Many recurring clients give us a key, door code, lockbox combo, or concierge sign-in. Every crew member is fully insured and background-checked. Keys are coded (never labelled with your address), stored securely at our Burlington base, and returned on request at any time. If anything’s ever lost, report it immediately and we’ll have the locks re-keyed at our expense. All entry information is kept strictly confidential.
14. Non-solicitation of our cleaners
We invest significant time and resources into recruiting and developing the cleaning professionals we work with. Please do not solicit, hire, or privately engage a TiDii cleaner outside the company, either during your services or within one (1) year after they end. Doing so breaches these terms and may result in liquidated damages of $2,500, reflecting our recruitment and training investment.
15. Privacy
How we collect, use, and protect your personal information is covered on our Privacy Policy page. The short version: we never sell or share your information, and we only use it to deliver the cleaning service you’ve booked.
16. Changes to these terms
We may update these terms from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated by email to active clients at least 14 days before they take effect.
17. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute that can’t be resolved informally goes to mediation by an independent third party first, then to the courts of Ontario.
18. Contact us
- Email hello@tidii.ca — we reply within 12 hours, weekends included.
- Phone 905-467-4724 — open 7 days, 9:00a–9:00p.
- Mail / in-person: our Burlington headquarters. Ask at booking for the current address.
Thanks for trusting us with your home or business. We don’t take it lightly.