Last updated: May 28, 2026
By booking a clean with TiDii Cleaning Services Inc. (“TiDii”), you agree to these terms.
Bookings
Every clean is quoted based on the information you provide at booking. If your home or job is materially different on arrival (size, condition, scope), we’ll discuss with you on-site and may adjust the price or scope.
Payment
You authorize a card on file at booking. The card is charged after the clean is completed and you’ve had a chance to approve the work. We invoice for commercial accounts on net-15 terms.
Cancellation
Cancel or reschedule any clean with 24 hours notice — no fees. Cancellations inside the 24-hour window may incur a $50 short-notice fee to cover crew time and lost slot.
Satisfaction guarantee
If you’re not 100% happy with a clean, call or text within 24 hours and we’ll return to re-clean the affected areas at no cost. We don’t offer refunds, but we do guarantee the work.
Liability
TiDii carries $2M general liability insurance and full WSIB coverage. If we damage something accidentally, we’ll repair or replace it. Damage must be reported within 48 hours of the clean.
Items we won’t clean
For safety + liability, we don’t clean: biohazards (without a separate quote and protocols), human or pet waste outside of toilets, hoarding situations (handled separately under Specialty Services), exterior windows above the 2nd floor, or anything that requires a ladder taller than 6 feet.
Pets
We love pets, and our crews are trained to work around them safely. Please secure any pets that might bolt out an open door, and let us know about any aggressive animals at booking.
Tips
Tipping is appreciated but never expected. If you’d like to tip, add it to your account via the booking portal or hand cash to the crew directly.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.
Contact
Questions or disputes? Email hello@tidii.ca or call 905-467-4724.